Effective Date: 17 September 2025

At The TV Shop, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us in-store or on our website https://thetvshop.in.

1. Information We Collect

We collect only the information necessary to serve you:

• Contact Details: Name, phone number, email address, billing and delivery addresses.

• Purchase & Warranty Information: Product details, invoice numbers, and service/warranty records.

• Payment Details: We use secure third-party payment processors and do not store your full card, UPI, or bank information.

• Website Data:

  • Cookies: Essential cookies for shopping-cart functions and anonymous analytics cookies to improve site performance. You can disable cookies in your browser settings, but some features may not function as intended.

  • IP Address & Browser Type: Collected for security and analytics purposes.

2. How We Use Your Information

Your information is used to:

• Process orders, arrange deliveries, and provide after-sales service or warranty support.

• Send digital receipts, product updates (such as software updates or product recalls), or promotional offers—only if you have opted in.

• Analyse website performance to enhance our products and services.

3. Data Retention

We retain personal data only as long as needed to provide service and comply with legal requirements:

• Purchase & Warranty Information: Retained for the duration of the product’s warranty period (maximum 3 years) to support after-sales service.

• Contact and Transaction Data: Retained for the same warranty period unless a longer period is required by tax or legal obligations.

• After these periods, data is securely deleted or anonymised.

4. Sharing of Information

We value your trust and never sell or rent your personal data.

We may share information only with:

• Service Providers: Delivery partners, payment processors, and IT support strictly for fulfilling your order or maintaining our website.

• Legal Requirements: When required by law, regulation, or valid legal process.

5. Data Security

• All transactions use SSL encryption for secure transmission.

• Personal data is stored on secure systems and accessible only to authorised The TV Shop staff.

• We conduct regular security audits to help ensure the integrity of our systems.

6. Your Rights

You have the right to:

• Access & Correction: Request a copy of your personal data or ask us to correct inaccuracies by contacting support@thetvshop.in.

• Deletion: Request deletion of your personal data, subject to legal or tax obligations, by contacting support@thetvshop.in.

• Marketing Choices: Opt out of promotional emails or SMS at any time by clicking “unsubscribe” in our messages or emailing support@thetvshop.in.

7. Cookies and Tracking

• We use cookies for essential website functions and anonymous analytics.

• You can manage or disable cookies in your browser settings.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

If changes are significant, we will notify you by email or on our website.

9. Contact Us

For privacy-related questions or requests, please contact us:

📧 Email: support@thetvshop.in
📞 Phone: +91 96260 28844